Customer case
Vice Versa
We started as a home hairdresser named Vice Versa your home hairdresser in the Hoeksche Waard region and drove throughout the Hoeksche Waard. In early November in the year 2021, the hair salon within nursing home Alerimus came my way. I looked at it and talked about it and in November 2021 I stopped home hairdressing and then focused entirely on my hair salon within nursing home Alerimus in Numansdorp, South Holland. Both residents of nursing home Alerimus in Numansdorp (Hoeksche Waard) and people from outside are welcome in my hair salon. We have therefore changed our name and logo to Vice Versa your hairdresser in the Hoeksche Waard region.
The transition to a hair salon within Alerimus nursing home was not without its challenges. For loyal home clients, it meant a change in their usual routine. No longer did we go to them, but now they were invited to come to the hair salon. This unexpected shift in business dynamics led to the loss of some customers. But what makes this story truly special is the overwhelming support of most customers. Despite the new location, many chose to stay with us, a testament to the strong bond and appreciation they feel for us. It was heartwarming to see loyalty and trust prevail. We are very happy about that!
The move to digitization
The transition from home hairdresser to hair salon brought not only physical changes, but also the need for optimized business processes. In that quest for efficiency and improving the customer experience, we originally used Salonized. While this platform certainly had its value, we lacked a faster and better checkout service. Therefore, we decided to make a change. We switched to Amy as our booking platform and have an external POS system in use. We are making immediate progress that customers perceive as positive. Amy has proven to be a valuable partner, not only because of its cost effectiveness, but also because of the service we received during the switch and with all our questions and needs.
The collaboration with Aimy
With Aimy, we have discovered what it means to have the ultimate partner in convenience and growth. The system is not only user-friendly, but has quickly proven to be a valuable tool in our day-to-day operations. Clients now have the freedom to easily schedule, change or even cancel appointments online with just a few clicks, increasing flexibility for our (future) clients. Aimy also provides the ability to send digital invoices to clients and allows clients to pay online directly when booking an appointment. This means that both we and our clients benefit from a fast transaction experience. After all, no one has to worry about outstanding invoices with these convenient methods.
Most impressively, Aimy is constantly evolving. The team behind Amy actively listens to users' needs and feedback, and that is a true asset to Aimy. The fact that they are willing to evolve and add features that we miss makes Amy an ideal partner in our growth.
With Aimy by our side, we are ready for the future. The combination of ease of use and flexibility makes Amy an indispensable part of our success story. We are excited to offer our customers the best possible experience and with Aimy, we have the perfect tool to achieve that. We certainly want to thank Amy for that! 😊
"With Aimy, we have discovered what it means to have the ultimate partner in convenience and growth. The system is not only user-friendly, but has quickly proven to be a valuable tool in our day-to-day operations. Clients now have the freedom to easily schedule, change or even cancel appointments online with just a few clicks, increasing flexibility for our (future) clients.'
- Vice versa
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